Privacy policy
Introduction
Ardion (“Ardion,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This privacy policy describes how we collect, use, store, and disclose information about our visitors and users (“you” or “your”) through our website and services. This policy applies to all websites and services offered by Ardion.
Data Security
We take extensive measures to protect the information we collect from or about you against unauthorized access, use, or disclosure. These measures include:
- Technical security measures
- Administrative security measures
- Physical security measures
Our security systems are regularly tested to ensure they meet the highest industry standards and best practices. While we strive to protect your data, we encourage you to take precautions to protect your personal data as well.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which we collected it.
Incident Response And Data Breaches
In the event of a security incident or data breach, we will inform the relevant authorities and affected parties without undue delay, in accordance with the GDPR.
Data Processing Agreement (DPA)
We offer a data processing agreement (DPA) to our customers to outline the responsibilities and obligations of both parties regarding data protection.
Customer Data And Ownership
Data provided and uploaded by the customer to our SaaS service remains the property of the customer. We process this data solely for the purposes described in this privacy policy and our agreement with the customer.
Data Minimization And Aggregation
We collect only the minimum amount of data necessary for the purposes for which it is processed. We anonymize or pseudonymize data to protect the privacy of our users.
Data Subject Rights And Procedures
Users can exercise their rights by contacting us at [email protected]. We will handle requests within a reasonable time and respond in accordance with applicable law.
Methods of Data Collection
We gather personal data through the following methods:
- Forms: When you voluntarily provide information by filling out forms on our service, such as registration and other forms.
- Cookies: We use cookies to collect data about your interactions with our website. This includes information like IP addresses.
Purposes for Data Processing
We use the personal data we collect for the following purposes:
- Providing Services: To deliver the services you have requested, including account setup, authentication, SaaS, and customer support.
- Marketing: To send or contact you about promotional materials, updates, newsletters, and special offers that may interest you, in accordance with your communication preferences.
Legal Basis for Processing
Our processing of your personal data is based on the legal grounds of consent under the General Data Protection Regulation (GDPR). By accepting this Privacy Policy during the signup process, you explicitly consent to the collection and use of your personal data for the purposes outlined above.
User Control Over Cookies
You have the ability to manage or disable cookies through your browser settings at any time. For more information on how to manage your cookie preferences, please consult your browser’s help documentation.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of Access: You can request confirmation whether we process your personal data and access to the personal data we hold about you.
- Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal data under certain circumstances, such as when it’s no longer necessary for the purposes it was collected.
- Right to Restrict Processing: You can ask us to limit the processing of your personal data in specific situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes or when processing is based on our legitimate interests.
- Rights Related to Automated Decision-Making and Profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects concerning you or significantly affect you.
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] with your specific request. Include the following information to help us verify your identity and process your request efficiently:
- Your full name
- A detailed description of your request
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws. Please note that some rights may be subject to certain limitations and exceptions under the GDPR. If we are unable to fulfill your request, we will provide you with a detailed explanation.
Marketing Communications
We value your privacy and want to ensure you have control over how we communicate with you. You have the option to opt-in or opt-out of receiving marketing emails, newsletters, and promotional materials from us.
- By accepting the privacy policy, you automatically opt-in to receive marketing communications from us. This includes updates about our services, special offers, newsletters, and other promotional content that may interest you.
- Opting Out: If you prefer not to receive marketing communications, you can opt-out at any time by contacting us via email at [email protected] with your request to be removed from our marketing list.
Please note that even if you opt-out of marketing communications, we may still send you essential transactional or service-related messages concerning your account or our ongoing business relations.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, or for other operational, legal, or regulatory reasons. When we make significant changes to the policy, we will notify you by one or more of the following methods:
- Email Notification: Sending an email to the address associated with your account.
- Website Notice: Posting a prominent notice on our website or within our services.
- Direct Communication: Providing notice through other means as required by law.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal data.